Cancellation & Refund Policy

At 1300 Melb Taxi Cab, we aim to provide a reliable and convenient taxi service across Melbourne. We understand that plans can change, and our cancellation and refund policy is designed to be simple and transparent for our customers.

Cancellation Policy
We allow customers to cancel their bookings with ease. Please note:

• Cancellations made at least 2 hours before the scheduled pickup time are fully refundable.
• For cancellations made within 2 hours of the pickup, a small cancellation fee may apply.
• No-shows may incur the full ride fare, depending on the service booked.

Refund Policy

• Refunds are processed promptly once a cancellation is confirmed.
• Refunds are made to the original mode of payment used during booking.
• If you experience any issues with your booking, our support team is available to assist you in processing your refund quickly.

We strive to make your travel experience stress-free. For any questions regarding cancellations or refunds, feel free to contact our friendly customer support team.